Support

On this page, you will find various resources to help you get started with our HACCP software.

Our support team and our HACCP experts

EEat’s team is available to answer all of your questions. We will happily help you in the configuration of your establishment or support you in the implementation of your HACCP method.

Don’t hesitate to contact us for additional information.

FAQ

Find answers to our users’ most frequently asked questions.

Can’t find the information you are looking for? Contact us using the form at the bottom of the page.

First time user guide to the EEat application

Our first time user’s guide will help you get to know our application smoothly and without apprehension.

We introduce you to our tabs and how they work.

Change my password

To change your password, you must go to your profile page (button with your initials in the upper right-hand corner)

Then simply enter your current password and the new one.

Installing the EEat app on my tablet or phone

Install the EEat application on your devices and enable quick access for users.

👉 Find out how to do this on this page 

Unable to enter sub-zero temperatures on my tablet

By default the Samsung keyboard does not allow you to enter negative numbers. In order to do this it is necessary to install the Google keyboard.

You can find instructions on this page

Display the history of my self-checks

By default, we propose to display the archives of the last 7, 15 or 30 days.

However, it is possible to display the archives for a longer period.

To do so, you just have to click on the dates under the buttons 7d, 15d, 30d and choose the desired period.

Selection de la période d'archive

Choix de la période des archives à afficher

You forgot to enter a self-check, how do you make up for it?

By default, uncompleted self-checks are archived daily. However, it can happen to forget to enter a self-check. For this reason we enable you to catch up or justify an uncompleted self-check.

👉 Find out how to make up for a self-check

However, it is not possible to correct an entry.

How do I navigate between multiple sites/establishments?

As an administrator, you can manage multiple establishments from your account.

To do so, you can choose the establishment you are in and thus filter the data displayed on your computer, tablet or smartphone.

By default, all your establishments are selected. This means that you can see the data from all your establishments.

If you want to change the selection, you must :

  • 💻  On computer: Click on the drop-down menu on the top right of the top banner.
  • 📱 On phone or tablet: Open the menu and then click on the drop-down menu.

Once the drop-down menu is open, you can select the sites / establishments from which you wish to view the data.

You can re-select all establishments at any time using the same drop-down menu.

Vous pouvez re-sélectionner l’ensemble des sites quand vous le souhaitez en utilisant ce même menu déroulant.

Add a supplier

In order to add a supplier, you must first go to the configuration page. To do this, click on the cogwheel in the menu on the left.

Once on the page, open the resources banner (bottom left of the interface) and click on supplier.

Once the supplier page has loaded, click on the cogwheel on the top right and then let the form guide you.

🎉 Your supplier is added. You can search for them in the list. 

If they do not appear, you can reload the page.

In a nutshell:

👉 Configuration page > Resources > Supplier > Cogwheel > Fill in the form.

You can also find a video presentation on our Video Support page (You received the password when the system was set up in your establishment).

How do I activate the EEatbox and the temperature sensors?

Use our start-up guide to install the EEatbox and temperature sensors to ensure a stress-free and compliant installation.

Presenting data during a SCAV/DDPP inspection

Customer support videos

As a customer you can find all of our customer support videos on our Vimeo page

Customer support request

Have you encountered a problem with our HACCP application? Please let us know by filling in the form below.