Yes, this is one of the great advantages of eEAT: hardware freedom.

Immediate compatibility:

• eEAT is natively compatible with the standard Brother QL range (models QL-700, QL-800, QL-820, etc.).
• No imposed hardware: Unlike some competitors who push to rent their own proprietary labelers, you use the eEAT compatible printer you already own. Don't have one? We provide it.
• Simple connection: Works directly via the eEATBOX we provide you.

You keep control of your hardware investment without depending on a closed ecosystem.

The eEATBOX is the connected heart of your labeling system, and yes, it is fully included in your eEAT subscription.

Its crucial role:

• Permanent Internet connection: It simply plugs into your Brother printer (via USB) to make it accessible from the eEAT cloud.
• Printing from anywhere: Unlike Bluetooth which has a limited range (a few meters) and often disconnects, the eEATBOX allows printing from your office, home or another site, as long as the printer is on.
• Total control & Troubleshooting: It allows our technical support to take control of the printer remotely to diagnose failures, update drivers or resolve any blockages in a few minutes.
• Connection to eEAT sensors: Do you also want eEAT temperature sensors, the eEATBOX allows easy data retrieval.

It is the guarantee of a robust system, always connected and easily maintainable, far superior to often unstable direct connections.

Yes, to enjoy the cloud advantage and remote printing, an internet connection is necessary at the printer level.

Three flexible connection options:

1. Via WiFi: If your kitchen has a stable wireless network, the eEATBOX connects directly to it.
2. Via Ethernet (RJ45 Cable): For maximum stability, you can connect the eEATBOX directly to your internet box by cable.
3. Via the eEATBOX 4G: If you don't have WiFi in the kitchen or if the network is unstable, we offer a version of the eEATBOX with integrated SIM card (4G). It automatically connects to the mobile network, making your printer totally independent of your local network infrastructure.

No complex configuration is required, the connection is made automatically upon startup.

At eEAT, transparency is total: there are no hidden costs or abusive margins on consumables.

Our fair price policy:

• Unit price: Thermal label rolls are sold at 10.- CHF/euros each (about 1000 labels per roll) by boxes of 20 rolls (200.- / box).
• Shipping included: Delivery is free.
• Cost per label: This comes to ~ 0.01 CHF/euros per label, one of the lowest costs on the market.

Competitive comparison: Unlike closed solutions where proprietary rolls can cost 3 to 4 times more and are mandatory, eEAT even allows you to buy standard compatible Brother rolls elsewhere if you wish, although our in-app store guarantees optimal quality and the lowest price.

Absolutely. We offer two types of thermal labels specially designed for the requirements of catering and agri-food.

Our two ranges of labels:

1. "Freezing" Labels (Very sticky): Reinforced adhesive resistant to humidity, grease and negative temperatures. They never peel off, even after a thermal shock.
2. "Bins & Storage" Labels (Easy peeling): Repositionable or residue-free adhesive, perfect for labeling your gastronorm bins. They remove cleanly without leaving glue residue, facilitating washing and bin reuse. Also used for frozen products stored internally.

Thermal technology: No ink is required (direct thermal printing), guaranteeing clean traceability, without risk of soiling and compliant with hygiene standards.

Yes, eEAT offers total customization of your labels to reinforce your brand image and ensure compliance.

Customization options:

• Establishment logo: Integrate your logo at the top of the label in one click.
• Mandatory mentions: Fields ("Use by" date, "Best before" Date, batch, allergens, weight, storage instructions, ...) are automatically included.
• Special mentions: Add specific information according to your needs: address, stamp, origin, brand elements, ...
• Custom layout: Adapt the font size and order of information.

Unlike fixed models, you create professional labels that look like you.

Regulations (Hygiene Package, EU Regulation 1169/2011) impose traceability and information for the consumer, but do not specify the printing technology.

What the law requires:

• Indelible legibility: The date and batch must not be easily erased or modified.
• Accuracy: Information (allergens, "Use by" date) must be accurate and up to date.
• Accessibility: Information must be visible immediately during an inspection, including for internal labeling.

Why eEAT is the best answer: Although handwriting is theoretically possible, it is a source of errors and often judged unprofessional by inspectors. The eEAT thermal printer guarantees perfect legibility, automation of date calculations (eliminating the risk of human error) and irrefutable proof of compliance during DDPP inspections (also with the label history allowing to show a digital label at any time).

Yes, eEAT gives you complete autonomy to manage your product catalog.

Simplified management:

• Instant creation: Add a new product, recipe or witness dish directly from the application in less than a minute.
• Automatic configuration: Define the base "Use by" date (e.g., D+3, D+5), allergens, storage conditions, ... The application will automatically calculate the limit date at each print.
• On-the-fly modification: Update product information and the modification applies immediately to future labels.

No technical intervention or additional billing is necessary to enrich your catalog. During onboarding, we configure your products with you.

A doubt? You can always contact our support team or visit our help center.

Yes, thanks to the cloud nature of eEAT and the eEATBOX, you are not tied to a single physical location.

Printing flexibility:

• Remote access: Log in to your eEAT account from any device (home, office, second site). The print order is sent via the internet to the eEATBOX connected to the printer in the kitchen.
• Production preparation: Print your production labels in advance to save time on the D-Day, or prepare take-away sales labels before opening. You arrive, the labels are already there.
• Multi-sites: For groups, headquarters can print standard labels or models for all establishments.
• Not WiFi dependent: You do not need your device (tablet, phone, computer) to be connected to the same WiFi as the printer to print.

This is a major advantage over Bluetooth solutions which require being physically in front of the printer.

The eEAT printer is a versatile tool that covers much more than simple "Use by" date.

Multiple uses in the kitchen:

• Witness dishes: Automatic labeling with date and time of canning.
• Rapid cooling: Labeling the product after cooling.
• Production & Assembly: Composition labels for prepared dishes (ingredient list, allergens).
• Storage: Clear identification of bins (content, production date, cook's initials).
• Traceability: Labels with QRcode tracking for complete industrial traceability.

One single printer for all your HACCP labeling needs, simplifying your equipment.

eEAT transforms the printer into a tool for active stock management and waste prevention.

Alert management:

• Immediate visibility: The application visually identifies products whose "Use by" date is exceeded or approaching (red/orange color code).

Complete history:

• Print traceability: Every printed label is recorded in a digital history (Who? What? When? Which "Use by" date?). You can view the printed label and reprint it in 1 click.
• Proof of control: In case of inspection, you can prove when and by whom the labels were generated, reinforcing the credibility of your HACCP approach.

We know that a broken printer is critical during full production. eEAT offers reactive support and remote troubleshooting in a few minutes thanks to the eEATBOX.

Our technical assistance:

• Dedicated Support Page: Access step-by-step tutorials, connection guides and a complete technical FAQ directly in the application.
• Remote troubleshooting: Thanks to the internet connection of the eEATBOX, our technical team can diagnose a driver, connection or configuration problem in a few minutes. Our experts test the printing for you and respond to your needs quickly to limit your stress.
• Reactivity: Unlike generic after-sales services, our experts understand the constraints of a kitchen and react accordingly.
• Update: Any update (security, new feature, ...) is done remotely without any action on your part.

Moreover, compatibility with standard Brother printers means that in case of definitive hardware failure, you can replace the printer within 24h in any computer store, without waiting for a manufacturer shipment.

The return on investment (ROI) is immediate, often from the first month.

Concrete gains:

• Time saved: Count 30 seconds to write a label manually versus 5 seconds with eEAT. On 100 labels/day, that's already 40 minutes saved daily (about ~20h/month).
• Waste reduction: Thanks to better visibility, you throw away fewer involuntarily expired products.
• Limitation of sanctions: The risk of fine for non-compliant or illegible labeling is eliminated.
• Consumable cost: With rolls at 10.- for ~1000 labels, the cost is negligible compared to the saved employee time.

eEAT transforms a regulatory constraint into a pure productivity gain.

Yes, eEAT adapts to all your format needs thanks to its compatibility with the entire Brother QL range and others.

Format flexibility:

• Variable widths: Printing on rolls of 29mm, 38mm, 50mm, 62mm.
• Continuous labels: To print several different types of labels without changing the roll.
• Pre-cut labels: For specific formats.

You choose the format best suited to your support (bin, tray, bag, dish) and eEAT automatically configures the layout for perfect printing without unnecessary margins.

No, eEAT eliminates double entry thanks to the direct link between reception and production (accessible for the industrial traceability module only).

The automated flow for the industrial traceability module:

• Automatic data retrieval: If you scanned a bag of carrots at reception, the "Use by" date, batch number and supplier are already in memory.
• Instant production labeling: When you peel these carrots and put them in a bin, simply select the product. eEAT automatically retrieves the data from the original batch to print the label of the transformed bin.
• Time saving and reliability: You do not re-enter anything, which eliminates any risk of copying error and halves the time spent on labeling.

Unlike solutions where reception and production are disconnected, eEAT can ensure perfect digital continuity.

Yes, thanks to cloud technology and the eEATBOX, eEAT natively manages multi-printer environments.

Organizational flexibility:

• One printer per station: Install a eEATBOX on the reception printer, another in production and a third at shipping.
• Smart selection: From any tablet or station, you choose which printer to use for each task.
• Total flexibility: You can define different types of labels for the same printer or the same type for 2 different printers.
• Centralized management: All printers are visible and manageable from a single eEAT account, with a unified print history.

Ideal for large central kitchens or establishments with distinct production areas.

Yes, eEAT adapts to the diversity of your teams and your clientele.

Multilingual options:

• User interface: Each employee can use the application in their native language (French, English, German, etc.).
• Bilingual labels: You can configure your label templates to display legal mentions and allergens in two languages simultaneously (e.g., French / German for border areas, or French / English for tourism).

A major asset for international hotels or kitchens with cosmopolitan teams, ensuring everyone understands what is produced.